Return & Refund Policy

At Vartastee, customer satisfaction is our priority. If you’re unsatisfied with your purchase due to a quality issue or manufacturing defect, we’re here to help.

Return Process

If your item is damaged, defective, or incorrect, please contact us at contact.vartastee@gmail.com within 7 days of receiving your order to arrange a return or exchange. We will provide a prepaid shipping label for eligible returns.

For other returns or exchanges, you have 15 days from receipt to initiate the process. Items must be unused, in their original packaging, and include all tags and accessories. You can request a return or exchange through our website or email.

🔹 Non-returnable items: Personalized, custom-made, and final sale items are non-refundable and non-exchangeable.
🔹 Customers are responsible for return shipping costs on non-defective items.

Refunds

  • Once your return is received and inspected, we will process the refund within 7-10 business days to your original payment method.
  • You’ll receive a confirmation email once the refund is issued.
  • If your item is defective or damaged beyond the 30-day return window, we will explore alternative solutions, such as repair or replacement.

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account.
  2. Contact your credit card provider, as processing times vary.
  3. If the issue persists, email us at contact.vartastee@gmail.com for assistance.

Exchanges

We replace defective or damaged items. To arrange an exchange, email us at contact.vartastee@gmail.com and send the item to our return address.

Gifts

  • If the item was marked as a gift, you’ll receive store credit for the return value.
  • If it was not a gift, the refund will be sent to the original purchaser.

Return Shipping

  • To begin a return, email us at contact.vartastee@gmail.com, and we’ll guide you through the process.
  • Customers are responsible for return shipping costs, which are non-refundable.
  • For items over $75, we recommend using a trackable shipping service to ensure safe delivery.

We’re committed to making your return experience hassle-free. If you have any questions, feel free to reach out!